Frequently Asked Questions


What is the lead time for delivery?

Of course, no two orders are the same; but the typical lead time right now is about two months for most orders. Large orders of multiple products can sometimes take longer. If we have any reason to believe your order will take more time to process, we will definitely let you know.

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How can I place an order? How do I pay?

Please visit our Products page to view all available products and place an order. The order form will estimate your charges, but no payment is due yet. You will receive a confirmation email itemizing your order. The email will come from Spencer@KeepersConcealment.com or KeepersConcealment@Gmail.com. Please make sure those addresses are on your “safe senders” list to ensure that important messages don’t end up in your junk mail folder. After you place your order, we will contact you if necessary to clarify any questions about requested options and specs. Otherwise, we’ll just send a PayPal invoice by email once the order is ready to ship. Then we will ship your order as soon as payment is received.

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Can I return products for a refund?

We provide custom, quality, built-to-order kydex holsters and accessories with excellent fit and function. We want all of our customers to be happy, so if you’re not, please contact us. We will work with you to get your holster fitting properly, which usually only requires minor adjustments. As our holsters are made custom to order, returns are accepted on a case by case basis. If a return is agreed upon we will accept all unused/unworn items within 14 days of delivery for a refund of the purchase price, minus a $25 restocking fee for each returned holster. Unfortunately, shipping costs are non-refundable. Please contact us in advance to discuss refund requests before returning your products.

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What if I need to cancel my order?

If you need to cancel before production begins, no problem. Just send us an email with your name, address, and transaction number (you can find that on the confirmation email you received when you placed the order). Once production has begun, cancellations are more difficult and can only be granted on a case-by-case basis depending on the circumstances. Please contact us as soon as possible if you need to cancel a pending order.

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How will you ship my holster?

We ship via USPS Priority mail. The customer is responsible for providing an accurate shipping address to a secure location that has an adult available to receive the package. If you would like us to add shipping insurance to your delivery, please mention it in the comments box when placing your order. The customer is responsible for the cost of insurance. We will not replace orders if the tracking information shows the item was delivered.

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Do you offer any discounts or coupons?

Yes! We are proud to offer a 10% discount on all holsters purchased by current or former military and law enforcement personnel. You will see a space to enter this information on your order form, or you can simply send us a separate email from your official military/government email address to receive the discount. Thank you for your service!

We also occasionally run other specials and promotions, which will always be posted on our Facebook page. “Like” our page today and never miss out on a good deal from Keepers Concealment!

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How could that holster be comfortable?

Spencer‘s Response: The first time I saw someone carrying AIWB, I thought the same thing! “How can that be comfortable?” What I found after wearing several is that once the ride height and cant of the holster are correct, carrying AIWB is far more comfortable than carrying inside the waistband, strong-side. Connect with us on Facebook for frequent discussions on the practical feasibility and comfort of the AIWB carry mode.

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Is AIWB still comfortable and safe while you’re seated?

Spencer‘s Response: I probably get this question more than any other. “How can you sit down in that thing?” When carrying AIWB, the holster needs to fall between the natural crease in the leg and just inboard from center-line, staying away from… the important parts in the middle. The narrowness of all our holsters greatly helps this. Once the holster is in the right spot, sitting down and driving are a piece of cake. Plus, you have the added benefit of being able to actually get to the gun quickly while seated. If you’ve ever taken an international flight, you might have sat next to an armed professional wearing a Keeper on multiple 18-hour flights per week.

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Which holster should I buy?

Spencer‘s Response: Our order form lists all the handgun models for which each of our holster design is typically made. If you only see available holsters for a longer-barrel version of your firearm, choose that longer holster if possible. For example, in the Glock line of holsters, we don’t offer a G26/27 design, because the holster ends up being too short and will “roll out.” So for that size, buy the G19 length. If you have any questions, please don’t hesitate to contact us! We are also open to special orders and unique customization.

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How can I sign up for one of your classes?

For itinerant courses from Awareness Defense Training (Spencer’s company), please visit our Facebook page for the latest event postings, check our blog for updates, or contact us to discuss options in your area or within traveling distance. For local classes (central Oklahoma), Spencer occasionally teaches at the BDC Gun Room in Shawnee, OK. The BDC class schedule is listed on their website. Thanks for your interest!

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